Refund and Returns Policy
At Lumi, we want you and your little ones to love every purchase. If you are not completely satisfied with your order, we’re here to help with a simple and transparent return process.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- The item must not show signs of wear, damage, or alteration.
For hygiene and safety reasons, items that have been worn or washed cannot be returned or exchanged.
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Used or washed sleepwear
- Damaged items caused after delivery
- Gift cards or promotional items
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the item received was damaged or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon delivery.
If you need an exchange, please contact us within 48 hours of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was delivered, or
- The product arrived damaged or defective.
We recommend using a trackable shipping service to ensure safe delivery.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us immediately with:
- Your order number
- Clear photos of the item
We will resolve the issue as quickly as possible.
Contact Us
For all return or refund requests, please contact our support team.
