{"id":5459,"date":"2026-02-26T18:17:50","date_gmt":"2026-02-26T18:17:50","guid":{"rendered":"https:\/\/lumi-collection.com\/?page_id=5459"},"modified":"2026-03-02T01:20:52","modified_gmt":"2026-03-02T01:20:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lumi-collection.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At <strong>Lumi<\/strong>, we want you and your little ones to love every purchase. If you are not completely satisfied with your order, we\u2019re here to help with a simple and transparent return process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p>We accept returns within <strong>30 days<\/strong> of receiving your order.<\/p>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused, unwashed, and in its original condition.<\/li>\n\n\n\n<li>All original tags and packaging must be intact.<\/li>\n\n\n\n<li>The item must not show signs of wear, damage, or alteration.<\/li>\n<\/ul>\n\n\n\n<p>For hygiene and safety reasons, items that have been worn or washed cannot be returned or exchanged.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p>The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items marked as <strong>Final Sale<\/strong><\/li>\n\n\n\n<li>Used or washed sleepwear<\/li>\n\n\n\n<li>Damaged items caused after delivery<\/li>\n\n\n\n<li>Gift cards or promotional items<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p>Once your returned item is received and inspected, we will notify you regarding the approval of your refund.<\/p>\n\n\n\n<p>If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed to your original payment method.<\/li>\n\n\n\n<li>Processing time may take <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider.<\/li>\n<\/ul>\n\n\n\n<p>Shipping charges are non-refundable unless the item received was damaged or incorrect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p>We only replace items if they are defective, damaged, or incorrect upon delivery.<\/p>\n\n\n\n<p>If you need an exchange, please contact us within <strong>48 hours<\/strong> of receiving your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p>Customers are responsible for return shipping costs unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The wrong item was delivered, or<\/li>\n\n\n\n<li>The product arrived damaged or defective.<\/li>\n<\/ul>\n\n\n\n<p>We recommend using a trackable shipping service to ensure safe delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p>If you receive a damaged or incorrect product, please contact us immediately with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Clear photos of the item<\/li>\n<\/ul>\n\n\n\n<p>We will resolve the issue as quickly as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p>For all return or refund requests, please contact our support team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Lumi, we want you and your little ones to love every purchase. If you are not completely satisfied with your order, we\u2019re here to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5459","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/pages\/5459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/comments?post=5459"}],"version-history":[{"count":2,"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/pages\/5459\/revisions"}],"predecessor-version":[{"id":5863,"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/pages\/5459\/revisions\/5863"}],"wp:attachment":[{"href":"https:\/\/lumi-collection.com\/index.php\/wp-json\/wp\/v2\/media?parent=5459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}